REOPENING Monday 26th April 2021

We are delighted to announce that we plan to reopen the Killin Hotel on Monday 26st April 2021. As we make plans to reopen in line with Scottish Government guidelines, we will continue to provide updates on our website and across our social media.

We want you to know that we are doing everything we can to welcome you back to a safe and clean hotel. The health, welfare and safety of our guests and team are our top priority. We hope the following measures will give you confidence that everything in our power is being done to ensure we are taking every precaution against Covid-19.

What to expect

By the time we reopen the hotel, we will have improved upon our already high standards of Health and Safety, cleanliness and standards taking in consideration the Government and the scientific advice on Covid-19. With this in mind we have made a number of adjustments, to how we work, interact with guests, our team and the hotel operations.

If you are considering booking to stay, eat or drink with us, we ask that you familiarise yourself with our new approach and help us protect the wellbeing of everyone who visits and works at Killin Hotel.

• Arrival and Check-in: As guests enter the hotel, they will see doors being propped open (dependent on weather) and team members behind clear partitions. Guests will also notice hand sanitising stations throughout the hotel, next to front doors, reception, lift entrance, corridors and front of house areas. Rather than card machines (POS terminals) or cash, all charges will be processed on the 1st day of your stay on your arrival.
• No room entry policy: To ensure all team interactions are kept to a minimum if you require any fresh linen, tea/coffee and bathroom items these will be delivered outside your door, or can be collected from Reception.
• Guest Accommodations: Guests can still expect the high standards of housekeeping services they have in the past, with an added emphasis on sanitising of high contact areas such as furniture, remote controls, doorknobs, windows, lights etc. Each room will be sanitised with the appropriate cleaning materials based on recommendations from suppliers. Guests can adjust their housekeeping needs to minimise contact. Our Team will be wearing appropriate PPE while cleaning the rooms. A no service policy as advised by the Scottish Government is in place. If you would prefer a service in your room during your stay, please contact reception the night before. We are also removing unnecessary stationary.
• Bar and Restaurant: Table bookings MUST be made in advance. Our Enhanced Safety Guidelines will focus on cleaning and disinfecting public-lounges, bar and restaurant seating areas. Cleaning of areas will also take place more often and pay closer attention to high-touch points. You will also notice safer service procedures. All procedures have been checked and implemented with the help of the EHO and the HSE
• Ordering of Food & Drinks: All food & drinks are to be ordered via our food and drink ordering website found by simply typing the following into your website bar: KILLIN.MENU. All menus will be single use, condiments will be single sachets. All items are to be paid for by your chosen payment method at the time of ordering. We are avoiding the use of cash and card terminals in order to limit contact.
• Payments: Due to the contact risks of using cash, we will be asking all guests to pay with either credit or debit cards.
• Check-out: After what we hope is a wonderful stay, please leave your key and any feedback with Reception.

While our Team Members may be physically distanced, we will do our best to deliver the special hospitality our guests know and love. Enhanced safety hospitality measures include:

• Deep-Clean Areas: Extra disinfection will occur in the most frequently touched areas in bedrooms, including electrical switches, door handles, remote and air conditioning controls, telephones, bathrooms and hard services.

• Public Health Scotland-Approved Cleaners and Training: All rooms will be cleaned and disinfected between guest stays using EPA COVID-19-approved cleaning solutions. In partnership with our suppliers, Team Members will participate in enhanced training about the proper use of all chemicals and will be part of our ongoing training efforts.

• A Focus on Public Spaces: Our Enhanced Safety Guidelines will focus on cleaning and disinfecting public-facing locations — check-in, lift, corridors and food and beverage areas. Cleaning of public-facing locations will also take place more often and pay closer attention to high-touch points.

• Evaluation of New Technologies: Consideration will be given to testing and reviewing new innovative technologies and equipment, as additional guidance is received from health authorities.

• Social Distancing Safety Efforts: Besides enhanced sanitary measures, we have enhanced, social distancing standards in communal, high-traffic areas, check-in spaces, and food and beverage areas. Clear signage will guide guests and Team Members, so distancing standards are easy to follow.

• PPE and Enhanced Training: Team Members will receive where appropriate PPE items and enhanced training designed to protect their wellbeing while continuing to deliver unmatched hospitality.

What if you become sick with Covid 19 while at Killin Hotel

The incubation period for coronavirus is 2 – 14 days, so it is possible you can develop symptoms after you arrive. It's vital you let our management team know you feel unwell as soon as possible, while avoiding close proximity with any of our team or other guests. Symptoms to be aware of are- fever, continuous cough or loss of taste or smell. If you're able to leave, we will ask you to return home immediately. If this isn't possible (for instance, if you are too unwell to drive) we will ask you to self-isolate in your room. We will contact NHS Scotland for the most current recommended next action, including assisting them with their Test and Trace programme.

If any guest has felt unwell during their stay- The guest room will be closed off for 72 hours before our team will complete a deep clean and sanitise the area, paying particular attention to high risk area's

Killin Village

Our beautiful village and surrounding area has remained Covid free. We kindly request that you think of the local residents, some of whom are in a high-risk category, throughout your stay in Killin by following the rules set in place by both the local shops and the Scottish Government. Typically, only one person from your party will be allowed in a shop at any one time and the social distancing rules must be adhered to while walking through the village.

Here to help

If you have any questions, we are constantly monitoring emails. Please email us using mail@killinhotel.com